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You are safe: all payment information is encrypted to ensure the highest degree of privacy.

Important: accept the conditions of the Privacy.

The transaction could be considered fraudulent and blocked by the bank (especially if the order is from US). We invite you to notify the bank of the purchase and proceed with the order again.
If the result is still unsuccessful, please contact us by email to find a solution.

You can use the main credit cards (Visa, Visa Electron, Mastercard, American Express, Poste Pay) or by bank transfer (the details will appear once this payment method is selected).

Coupons are gift cards, discount codes generated by the site or issued by the customer service following customer reports; the coupon cannot be combined with other gift cards or coupons.
The discount code in your possession must be entered on the summary page (where you have the list of all the bottles). On your left, under the list of products, you can see a square with the word “Coupon code”. Enter the code and click the button “Coupon code” on the left. At this point you can proceed with your order, confirming the shipping address and the method of payment. We remind you that you can only use one coupon in each order.

Once an order has been concluded and sent it is no longer possible to cancel it. If you had any problems during the purchase, write to info@fattoriasanmichele.it and explain what happened. We will try our best to get back to you as soon as possible.

If you requested an invoice at the time of purchase, write us an email and we will send it to you.

We use patented packaging approved by the courier, designed to ensure the integrity of the shipment.

For everything that is packed in bottles, the calculation of shipments is done in stages of: 3-6-12-18-24 etc.
It is not possible to ship the Fiasco format outside of Italy.

No, it is possible to ship cured meats only within the European Community.

Once the order has been placed, if you wish to change the delivery address, contact us as soon as possible. If the package has not yet left, it will be possible to change the address.

ITALY average delivery in 24/48 hours from courier collection.
EUROPE average delivery in 5-6 working days from courier collection.
USA average delivery in 15-20 working days from courier collection.
CANADA average delivery in 15 – 20 working days from the courier collection.
REST OF THE WORLD average delivery in 8 – 10 working days from courier collection.

IMPORTANT: Due to the global uncertainty of transport because of the pandemic, there might be delays on the delivery dates indicated above.

As soon as possible, our system automatically sends the tracking number to track the shipment. If you have not received detailed information about your order, contact us by email and we will check it.

Our courier is very careful to handle the packages sent with care. If for some reason one or more bottles should have arrived damaged at your address, contact us immediately at our address info@fattoriasanmichele.it and explain the extent of the damage. We will answer you as soon as possible.
In case of damaged goods, you may be asked to send us the bottle to be returned and to send us a photo with the description of the damage by email in order to avoid similar problems in the future.
In case of wine that is not to your liking, read our conditions of sale in the paragraph dedicated to returning the goods.

Even if it happens very rarely (about 0.5% of bottles) it can happen that your wine tastes like a cork. In this case, keep the defective bottle with its contents and write to info@fattoriasanmichele.it: we will intervene immediately.
Refunds or replacements cannot be made without the bottle.

Tastings are possible from 9:30 am to 5:00 pm, the last available time.

Basic tasting about 1 hour
Top tasting about 1.5-2 hours

Italian, English, French, Spanish, Portuguese

To reach us from Florence center, take the “tramvia” at Santa Maria Novella station towards “Villa Costanza”.
Get off at the “Resistenza” stop (it takes about 20 minutes). Once you get off, go towards via Turri, the main road, go back slightly in the opposite direction of travel of the tramway, cross the street and go left towards the bus stop SETTANTOTTESIMO REGGIMENTO.
Take one of the following buses: no. 61, n. 62, no. 63.
Ask the driver to tell you where the FATTORIA SAN MICHELE A TORRI stop is, the drivers are usually very helpful. It will take about 15-20 minutes.

Unfortunately at the moment it is not possible to stay overnight. However, we would be more than happy to recommend some excellent accommodations nearby.

We invite you to contact us by phone or by e-mail from the “Contact” section to receive advice on your old vintage.

Wine is a living product, which is why it must be stored correctly so as not to lose its organoleptic characteristics, to ensure its evolution and expression over time. We recommend storing your bottle positioned horizontally, at 53-57° F, in the absence of light and with a humidity of around 70%.

White wines

1. FLUTE for Prosecco, sparkling wines, sparkling wines, Champagne
2. TULIP for young and light wines
3. RENANO for structured wines and great sparkling wines

Red wines

1. BALLON for young medium-bodied wines
2. BORGOGNA for full-bodied and structured wines of medium aging
3. GRAN BALLON for very structured and very aged wines

Sweet wines

1. CUP for sweet and aromatic sparkling wines
2. SMALL TULIP for raisins
3. SAUTERN for meditation wines